Frequently Asked Questions

1. Does LawnMaster have a toll free Customer Service phone number?
2. Where are LawnMaster products purchased?
3. Can I purchase replacement parts that are not listed on the website?
4. What is the warranty on LawnMaster tools?
5. Do I need to register my LawnMaster tool?
6. Where can I find the model number of my LawnMaster tool?
7. What should I do if I have questions about operating my LawnMaster tool?
8. Can I purchase trim line and rewind the spool I have?
9. What is the run time on my lithium ion battery?
10. Where can I take my LawnMaster product for maintenance or repair?
11. Does lawnmaster.com ship to Canadian addresses?

1. Does LawnMaster have a toll free Customer Service phone number?
Yes, for customer service call toll-free at (866) 384-8432 or email info@cleva-na.com

Please note for Canadian callers only:

  Dial Toll-Free: (866) 384-8432
  Press 1 for Lawn & Garden Outdoor Power Equipment.
  Please note: If you press zero, you will be directed to a LawnMaster USA customer service team who has limited visibility of Canadian product information.

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2. Where are LawnMaster products purchased?
Visit the Where to Buy page for more information. If you need assistance, please call customer service at (866) 384-8432.
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3. Can I purchase replacement parts that are not listed on the website?
Yes. Please call customer service at (866) 384-8432 to place an order.
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4. What is the warranty on LawnMaster tools?
Please visit the Warranty page for more information.
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5. Do I need to register my LawnMaster tool?
No, registration is not required for a valid warranty, but it helps us provide you with better service in the future.However, please keep proof of purchase or receipt for Warranty purposes. Please visit the Warranty page for more information. Visit the Product Regitration page to register.
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6. Where can I find the model number of my LawnMaster tool?
The model number is located on the retail carton, on the cover of the Operator’s Manual and on the data label that is on the tool.
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7. What should I do if I have questions about operating my LawnMaster tool?
Please refer to the Operator's Manual and if you still have questions please call customer service at (866) 384-8432 or email info@cleva-na.com.
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8. Can I purchase trim line and rewind the spool I have?
Yes. Refer to the Operator's Manual for the replacement line size and instructions for winding new line onto the spool.
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9. What is the run time on my lithium ion battery?
Run times may vary depending on environmental and operational conditions.
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10. Where can I take my LawnMaster product for maintenance or repair?
Please call customer service at (866) 384-8432 for assistance with your LawnMaster product.
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11. Does lawnmaster.com ship to Canadian addresses?
No, at this time lawnmaster.com does not ship to Canada. We only ships to continental U.S. and Hawaii. Canadian customers should call (866) 384-8432 and press 1 for Lawn & Garden Outdoor Power Equipment to place orders for replacement parts over the phone.
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